Update on Xbox 360 EU:

So, let me first explain a bit of what has been going on with our EU environments lately. We have been moving server hardware for our EU environments, for both Defiance and Defiance 2050. This is a careful and risk filled endeavor, and it takes quite a lot of time to do, hence the extended 6 hour + downtimes we have been posting.

We have already completed the move for Defiance 2050 hardware, and attempted to move the D13 hardware last week, but failed to do so and had to reschedule the move to today. Our D13 PC- EU and PS3- EU hardware has been successfully moved and those environments are back up and running with no issues (you may even notice more stability on those environments, after being moved).

For Xbox 360 EU we have run into an issue that is very unique, and unique to that environment only. Unfortunately, "unique" translates into we need more time. That being said, and we very much hate to do this, we will be keeping Xbox 360 - EU environment down and locked until we are able to implement the solution needed to get the environment back up and running correctly.

I do not have a time estimate, at this moment, as to when that will be, but I will be keeping you all regularly updated. Let me apologize profusely for any inconvenience this may cause our Xbox 360 - EU players and I promise I will keep you all updated as I get information in. Thank you all, once again and I wish you all happy hunting, Arhunters!

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Ark Hunters!

The time has come! The time for Event Horizon to begin!

But first, there will be a downtime of about 2 hours which will start at 10 AM PT (7 PM CST)

We will update you if we need more time or when we come back online earlier.

The Defiance Team

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Good evening, Arkhunters

We are aware of the issues with logging into Xbox 360-US/EU and are working on it now. We will update as soon as we have more information.

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Customer Support Delay Notice

December 19, 2018 | Etaew | Viewed 1,314 times | Blog,


Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace. For the time being, please submit your tickets for new issues on the Trion Worlds support page as the gamigo support page does not have the ticket queues for your game.

While all tickets will be handled in time, we ask for your continued patience as we work through the backlog. Here are some options to explore while you wait for a response to your ticket:

  • Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
    If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
  • Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these guidelines and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team

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This article was automatically generated from official news posts, it may be expanded later.

Source: https://www.trionworlds.com/defiance/en/2018/12/19/customer-support-delay-notice/



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dagsh (PC-EU)

Because of the lack of action taken by the so-called organisers I dont believe anything is going to happen, this is just another delay with no improvement in site. when my patronage runs out I'll be leaving and uninstalling Defiance.

5 months ago