I tried this today as well, and it dosen't look like its working. I looked up the original changelist and talked to the dev, and it was supposed to be 7 seconds of invulnerability. Will see...
Yea, IIRC the bug is: When you teleport to a friend who is in Alcatraz, others can then see your weapon out, but you can't.
Someone found it on PTS prior to launch, but it was a client fix that...
All character data is stored on our servers. What Xbox console and/or hard drive you play the game from is irrelevant. What matters is that you are logged into your same XBox Live Gold...
And, if youre wondering, all console players are essentially anonymous to us by default. When you create a Trion account (on the web site), you need to "tell us" which console account you play on....
The ticket from 22 days should be addressed shortly, and that length is not intended. Best I can say is sorry, sometimes mistakes do happen, and I can look into the delay on this one.