Update - 3:30 PM PST - We're back online. Have a great weekend, folks!

Hey folks,

Defiance 2050 is coming offline for all platforms/regions at 2:45 PM PST (10:45 AM UTC) for a hotfix to resolve an issue with enhanced weapons that caused odd reloading behavior.

Downtime should be under 2 hours.

Thanks

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Update 3 - Defiance is back online and ready to play! Thanks for your patience, everyone.

Update 2 - The team is still finalizing things, but we're looking to be much closer to come back online soon. We'll post another update as soon as we have additional info.

Update 1 - We're going to need additional time to come back online, folks. Please bear with us. We'll post another update in 1 hour, if we're not already back online.

Greetings,

Defiance is coming offline for all platforms/regions at 10:00 AM PT (5:00 PM UTC) for a hotfix for Armistice 2019.

Downtime should about 2 hours.

Thanks!

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A message from the Customer Support Team.

February 20, 2019 | Etaew | Viewed 680 times | Announcement,


Greetings Ark Hunters,

As mentioned, ticket responses are slower than we'd like. To make sure that you get a full solution to your tickets as early as possible, we ask you to check if the following information is provided in your ticket.

Subject: Entering the word "Help" won't help us identify what the actual issue is or what causes it. "Character restoration", "E-mail change" etc, provides us with enough info to get your ticket to the right people ASAP.

Category: If you submit the wrong category it might cause a slower response time as the case has to be forwarded to a different team.

Issue: Describe it in as much detail as possible. The more info you provide initially, the more likely we are to be able to fix the problem on our first attempt (What happened, when did it happen, any transaction id's for it...).

Submit the ticket from the account experiencing the issue. If you don't do this, we'll need to take multiple tickets just to verify basic details which slow things down substantially.

Additional Note: Please do NOT update your tickets unless mentioned by the customer service, otherwise your ticket will be set back to the end of the queue. Also, do NOT create multiple tickets for the same issue, please be patient.

If you feel like your ticket includes all the info you want us to know, go ahead and submit it right away. We'll respond just as soon as humanly possible. Thanks for your patience!

This article was automatically generated from official news posts.

Source: http://forums.defiance.com/showthread.php?325902-A-message-from-the-Customer-Support-Team.



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