Community Q&A June 1

Kiwibird has posted a short Q&A this week taking topics from collection threads and addressing issues players might be facing.

Source: http://forums.defiance.com/showthread.php?216319-Defiance-Developer-Q-amp-A-June-1 

Hey all, we've covered questions drawn from community gathering threads in the past. We wanted to do a special edition this week to address some of the topics that have been buzzing for the Defiance community. These topics have been pulled from feedback from the general forums and previous Q&A threads.

Connectivity

A majority of the server crashes associated with the introduction of Alcatraz have been resolved. Disconnects that are the result of these crashes should be largely resolved, but this does not mean that all causes of disconnects are resolved at this point. Disconnects are a symptom and server crashes are only one cause. 

Right now our team is looking for cases of disconnects from the Warmaster. If you or someone you know has been disconnecting from the Warmaster, we'd like to know. 

PM Kiwibird with your tracert results, the time of the disconnect, and your character information. We’ll need to know the character name, platform, and region. We look forward to hearing from you all and submitting this information to our development team for review.

Expeditions and Scaling Rewards

We have been reading feedback regarding this, and modifying the increasing scale vs rewards is something definitely on our radar. Our development team is working to find solutions while still working on meeting deadlines for upcoming Season 3 content. There are still some technical hurdles that the team needs to face to make this a reality.

Warmaster Missing Moves

This is a bug that was brought up in a previous Q&A session and we very much appreciate the reports. This issue is entirely server side and as such, this isn't an issue that we can use player reports to track down the cause. Creative Lead Carble "LoCarb" Cheung is investigating the cause.

Stalling Events

We've added a temporary fix to this on our live servers. If you'd like to join in on testing future changes, please use the code TDFQ-2NYG-CCYX-NWMQ-NF32 to claim bonuses on your testing character that will help you along your way with testing. If you'd like your character copied over to the Public Test Server, please make sure to do that first before applying the code for PTS bonuses.

Support Response Times

With the launch of Alcatraz, we've seen a large increase in the volume of tickets submitted to our support team. While our support team is working through these, we don't want to discourage you from submitting a ticket for assistance. If you have lost a Hunter Requisition, we want you to submit a ticket so that our support team can help us make it right. This is completely separate from our compensation package.

We appreciate you taking the time to report the loss. If you run into any trouble, just email our support team so we can clear up any confusion.

Community Synergy Feedback

This is a topic that has come up in a previous Q&A, but we wanted to take a chance to touch on it a little bit more. The synergies suggested may be used for future jackpot weapons because we want to make jackpot weapons desirable to our community. They also may be used in the future for weapons made specifically for the community. Remember the exclusive we had available at PAX last year?

We want to be able to have promotions like that geared more towards the desires of the heart of our community and that's why your feedback matters. In line with that feedback, changing old and undervalued synergies is on our radar. Please keep an eye out for other feedback threads in the future, as we will be drawing more feedback as we go!

If we've missed a topic that you want to be covered, please make sure to include this topic within our Q&A collection thread this week.