Update on Xbox 360 EU:

So, let me first explain a bit of what has been going on with our EU environments lately. We have been moving server hardware for our EU environments, for both Defiance and Defiance 2050. This is a careful and risk filled endeavor, and it takes quite a lot of time to do, hence the extended 6 hour + downtimes we have been posting.

We have already completed the move for Defiance 2050 hardware, and attempted to move the D13 hardware last week, but failed to do so and had to reschedule the move to today. Our D13 PC- EU and PS3- EU hardware has been successfully moved and those environments are back up and running with no issues (you may even notice more stability on those environments, after being moved).

For Xbox 360 EU we have run into an issue that is very unique, and unique to that environment only. Unfortunately, "unique" translates into we need more time. That being said, and we very much hate to do this, we will be keeping Xbox 360 - EU environment down and locked until we are able to implement the solution needed to get the environment back up and running correctly.

I do not have a time estimate, at this moment, as to when that will be, but I will be keeping you all regularly updated. Let me apologize profusely for any inconvenience this may cause our Xbox 360 - EU players and I promise I will keep you all updated as I get information in. Thank you all, once again and I wish you all happy hunting, Arhunters!

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Ark Hunters!

The time has come! The time for Event Horizon to begin!

But first, there will be a downtime of about 2 hours which will start at 10 AM PT (7 PM CST)

We will update you if we need more time or when we come back online earlier.

The Defiance Team

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Good evening, Arkhunters

We are aware of the issues with logging into Xbox 360-US/EU and are working on it now. We will update as soon as we have more information.

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PS4 NA Account Data Issue Resolved - 7/14/18 7:17PM PT

July 15, 2018 | Etaew | Viewed 782 times | Announcement,


Hello Ark Hunters. We have identified a critical issue affecting a small number of PS4 NA players that started playing yesterday causing possible missing or incorrect character data to be loaded.

Source: http://forums.defiance.com/showthread.php?307276-PS4-NA-Account-Data-Issue-Resolved-7-14-18-7-17PM-PT


We have resolved this issue, and those original characters beforehand should be now load in properly when you login next. Unfortunately, this means during this time period that a small number of PS4 NA players recent progress will regress and some new players progress may be missing. We will be thoroughly searching and assisting all players affected by this, and providing adequate compensation for any play time that may be lost as a result.

We deeply apologize for this inconvenience and we have been consistently working on fixes and solutions players are coming across. We truly appreciate the support and bug reports coming our way to help resolve many of the issues from the overwhelming response of Ark Hunters in Defiance 2050. We hope these players in particular understand that this was a necessary fix moving forward.

Additionally, we hope everyone understands that we are striving to build a solid foundation for Defiance 2050 at first, and as we head into the future we are excited to release more new content such as new events, classes, items, enemies, and much more. We will have more details regarding compensation coming soon, and thank you so much for playing Ark Hunters.

-The Defiance 2050 Team


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